Transparent Communication and Collaboration: When it comes to our customers, carriers, and business partners, Ginchi Trading believes in setting proper expectations of what we provide. We communicate openly to troubleshoot issues, allowing for the creation of sustainable solutions.
Provide Solutions, Not More Problems: Ginchi Trading doesn’t believe in making changes if it’s not a long-term solution. The worst thing for us to hear is, “Why did you make this change? It was already working so well!” Don’t fix what isn’t broken, unless it provides a road map to increased productivity and bottom-line savings.
Shared Goal & Initiative Alignment: Whether it’s a new engagement with a shipper or bringing on a new employee or carrier, Ginchi Trading aligns their goals with our goals. When we clearly state our goals to each party in our ecosystem, we often find we accomplish our goals more efficiently.
Continuous Process Improvement: Ginchi Trading applies lean practices to eliminate wastes within our organization to provide better service to our employees and our customers. This allows us to stay strong in all aspects of our business.
Create Long-Lasting Relationships: The more we know about our customers’ business and freight management needs, the more hard and soft costs savings we can uncover. Additionally, with tenured employees we don’t waste time having to replace your dedicated freight management customer service reps and get them up to speed. In the nearly a decade we’ve been in business, more than 75% of our employees who started with us as we grew are still employed.
Advocate for Our Customers and Carriers: As a shipper, undoubtedly you know that if you don’t have happy carriers, it’s hard to negotiate rates year to year and also during tight capacity crunches, hard to secure transportation. It’s a fine dance our Carrier Relations team has learned and passed onto our freight specialists and customer service reps. Our proactive approach to invoice consolidation and freight analysis reports not only allows us to always look out for our customers but also to understand that without our carriers, we wouldn’t have as strong of a business.